Help Center
How can we help you?
Find answers to common questions or get in touch with our support team.
Getting Started
Learn how to create your account and upload your first designs
- Creating your account
- Downloading templates
- Uploading designs
- Setting up personalization
Design Guidelines
Requirements and best practices for your product designs
- File format requirements
- Resolution guidelines
- Bleed and crop areas
- Color profiles
Products
Information about our product types and specifications
- Greeting card sizes
- Storybook formats
- Personalization options
- New products coming soon
Payments & Royalties
Understanding royalties, payouts, and earnings
- Royalty structure
- Minimum payout threshold
- PayPal setup
- Viewing your earnings
Account Settings
Managing your profile and preferences
- Updating your profile
- Changing email
- Password reset
- Account deletion
Marketplace Listings
How your products appear on retail partners
- Where products are listed
- Unlocking more marketplaces
- Product visibility
- SEO and descriptions
Frequently Asked Questions
How long does the approval process take?
Typically less than 24 hours during the working week. It may be longer at busier times of the year.
What is the minimum payout?
The minimum payout threshold is £5, which is approximately equivalent to 16 card sales. Royalties roll over until you reach this threshold.
Can I sell on all marketplaces immediately?
You can choose from available marketplaces when you start. More marketplaces unlock after you reach 100+ sales.
Do I retain ownership of my designs?
Yes, absolutely. You license your designs to Desigla but retain full creative ownership. You can remove your designs at any time.
What file formats do you accept?
We accept high-resolution PNG and PDF files. Check our design guidelines for specific requirements for each product type.
How do personalized products work?
You can set up text fields in your designs that customers can customize, such as names, dates, or messages. We handle the personalization fulfillment.